Effective Date: January 1, 2025
Last Updated: January 1, 2025
SageInPlace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home monitoring service, including our website, mobile applications, sensors, and related services (collectively, the "Service").
Our Service helps families monitor their loved ones' safety and independence through a network of smart sensors that detect activity patterns in the home. We provide customizable alerts and emergency response services to ensure peace of mind for families.
We share relevant information with your designated emergency contacts when alerts are triggered or when you don't respond to safety notifications.
In emergency situations, we may share your information with emergency services, healthcare providers, or first responders to ensure your safety.
We work with trusted third-party service providers who help us operate our Service, including cloud hosting, SMS delivery, payment processing, and customer support.
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
By providing your phone number and opting into SMS notifications, you consent to receive text messages from SageInPlace for:
10DLC Compliance: Our SMS communications comply with 10DLC (10 Digit Long Code) regulations. Message and data rates may apply. You can opt out of SMS messages at any time by replying "STOP" to any text message or by contacting customer support.
Frequency: Message frequency varies based on your alert settings and account activity. Emergency alerts are sent immediately when triggered.
We retain your information for as long as necessary to provide our Service and comply with legal obligations:
We implement industry-standard security measures to protect your information:
Our website uses cookies and similar technologies to:
You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
Our Service may integrate with third-party services such as:
These third parties have their own privacy policies and we encourage you to review them.
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of our Service after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
SageInPlace Privacy Team
Email: privacy@sageinplace.com
Response Time: We will respond to privacy requests within 30 days
Residents of certain states may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA) and similar legislation. Please contact us for information about exercising these rights.
This Privacy Policy is designed to help you understand how we collect, use, and protect your information. If you have any questions or concerns, please don't hesitate to contact us.