Privacy Policy

1. Introduction

Core One, LLC, doing business as Sage In Place ("Sage In Place," "Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home monitoring service, including our website, mobile applications, sensors, and related services (collectively, the "Service").

Our Service provides non-medical, non-emergency home activity monitoring and caregiver-notification services. We help families stay informed about their loved ones' daily routines through a network of smart sensors that detect activity patterns in the home. We provide customizable alerts to designated contacts to support daily living and provide peace of mind. Sage In Place does NOT contact 911, emergency responders, or medical professionals on your behalf.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number, and mailing address
• Emergency contact information
• Account credentials and security information
• Payment and billing information
• Communication preferences

2.2 Sensor Data

• Motion Sensors: Movement detection and activity patterns
• Smart Plugs: Device usage and electrical activity
• Door/Window Sensors: Opening and closing events
• Temperature Sensors: Environmental temperature readings
• Light Sensors: Ambient light levels and lighting patterns
• Bed Sensors: Bed occupancy

2.3 Usage and Technical Data

• Device identifiers and technical specifications
• Usage logs and interaction data
• Network connectivity information
• Error reports and diagnostic data

3. How We Use Your Information

• Home Monitoring: Analyze sensor data to detect activity patterns
• Custom Alerts: Send notifications based on your customized rules and preferences
• Caregiver Notifications: Notify your designated contacts when alerts are triggered
• Communication: Send SMS messages, emails, and other notifications as requested
• Service Improvement: Enhance our algorithms and service quality
• Technical Support: Provide customer service and troubleshooting
• Legal Compliance: Meet regulatory requirements and protect legal rights

4. Information Sharing and Disclosure

4.1 Emergency Contacts

We share relevant information with your designated emergency contacts when alerts are triggered or when you don't respond to safety notifications.

4.2 Designated Contacts

When alerts are triggered, we share relevant activity and alert information with your designated family members and caregivers to help them stay informed and take appropriate action. If an emergency arises, you or your designated contacts are responsible for contacting 911 or other emergency services directly.

4.3 Service Providers

We work with trusted third-party service providers who help us operate our Service, including cloud hosting, SMS delivery, payment processing, and customer support.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

5. SMS Communications and Consent

By providing your phone number and opting into SMS notifications, you consent to receive text messages from Sage In Place for:

• Safety alerts and emergency notifications
• System status updates
• Account and service-related messages
• Customer support communications

10DLC Compliance: Our SMS communications comply with 10DLC (10 Digit Long Code) regulations. Message and data rates may apply. You can opt out of SMS messages at any time by replying "STOP" to any text message or by contacting customer support.

Frequency: Message frequency varies based on your alert settings and account activity. Emergency alerts are sent immediately when triggered.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Some data may be deleted sooner based on data type and operational needs
• Most data is retained for up to 2 years
• Certain records (such as billing and legal documentation) may be retained longer as required by law
• You may request earlier deletion of your data, subject to legal retention requirements

7. Your Rights and Choices

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from non-essential communications
• Data Portability: Request your data in a machine-readable format

8. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and monitoring
• Employee background checks and training
• Incident response and breach notification procedures

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content
• Ensure website security
• Process payments and prevent fraud (via Stripe)

Third-party services we use, including Stripe for payment processing, may also place cookies on your device for fraud detection, authentication, and analytics purposes.

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Third-Party Services

Our Service integrates with third-party services such as:

• Cloud infrastructure providers
• SMS and email delivery services
• Payment processors
• Analytics and monitoring tools

10.1 Stripe Payment Processing

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

These third parties have their own privacy policies and we encourage you to review them.

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our Service

Your continued use of our Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

15. State-Specific Rights

Residents of certain states may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA) and similar legislation. Please contact us for information about exercising these rights.