Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

SageInPlace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home monitoring service, including our website, mobile applications, sensors, and related services (collectively, the "Service").

Our Service helps families monitor their loved ones' safety and independence through a network of smart sensors that detect activity patterns in the home. We provide customizable alerts and emergency response services to ensure peace of mind for families.

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number, and mailing address
  • Emergency contact information
  • Account credentials and security information
  • Payment and billing information
  • Communication preferences

2.2 Sensor Data

  • Motion Sensors: Movement detection and activity patterns
  • Smart Plugs: Device usage and electrical activity
  • Door/Window Sensors: Opening and closing events
  • Temperature Sensors: Environmental temperature readings
  • Light Sensors: Ambient light levels and lighting patterns
  • Bed Sensors: Sleep patterns and bed occupancy

2.3 Health and Activity Data

  • Daily activity patterns and routines
  • Sleep quality indicators
  • Mobility and movement trends
  • Wellness indicators derived from sensor data

2.4 Usage and Technical Data

  • Device identifiers and technical specifications
  • Usage logs and interaction data
  • Network connectivity information
  • Error reports and diagnostic data

3. How We Use Your Information

  • Home Monitoring: Analyze sensor data to detect activity patterns and potential safety concerns
  • Custom Alerts: Send notifications based on your customized rules and preferences
  • Emergency Services: Contact emergency services when users don't respond to alerts
  • Communication: Send SMS messages, emails, and other notifications as requested
  • Service Improvement: Enhance our algorithms and service quality
  • Technical Support: Provide customer service and troubleshooting
  • Legal Compliance: Meet regulatory requirements and protect legal rights

4. Information Sharing and Disclosure

4.1 Emergency Contacts

We share relevant information with your designated emergency contacts when alerts are triggered or when you don't respond to safety notifications.

4.2 Emergency Services

In emergency situations, we may share your information with emergency services, healthcare providers, or first responders to ensure your safety.

4.3 Service Providers

We work with trusted third-party service providers who help us operate our Service, including cloud hosting, SMS delivery, payment processing, and customer support.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

5. SMS Communications and Consent

By providing your phone number and opting into SMS notifications, you consent to receive text messages from SageInPlace for:

  • Safety alerts and emergency notifications
  • System status updates
  • Account and service-related messages
  • Customer support communications

10DLC Compliance: Our SMS communications comply with 10DLC (10 Digit Long Code) regulations. Message and data rates may apply. You can opt out of SMS messages at any time by replying "STOP" to any text message or by contacting customer support.

Frequency: Message frequency varies based on your alert settings and account activity. Emergency alerts are sent immediately when triggered.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

  • Account Information: Retained while your account is active and for 7 years after closure for legal compliance
  • Sensor Data: Retained for 2 years to maintain historical patterns and improve service quality
  • Emergency Records: Retained for 7 years for legal and safety purposes
  • Communication Logs: Retained for 1 year for customer service and dispute resolution

7. Your Rights and Choices

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Opt-out: Unsubscribe from non-essential communications
  • Data Portability: Request your data in a machine-readable format
  • Restriction: Limit how we process your information

8. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for data transmission
  • Secure cloud storage with access controls
  • Regular security audits and monitoring
  • Employee background checks and training
  • Multi-factor authentication for accounts
  • Incident response and breach notification procedures

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content
  • Ensure website security

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Third-Party Services

Our Service may integrate with third-party services such as:

  • Cloud infrastructure providers
  • SMS and email delivery services
  • Payment processors
  • Analytics and monitoring tools

These third parties have their own privacy policies and we encourage you to review them.

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing notice through our Service

Your continued use of our Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

SageInPlace Privacy Team

Email: privacy@sageinplace.com

Response Time: We will respond to privacy requests within 30 days

15. State-Specific Rights

Residents of certain states may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA) and similar legislation. Please contact us for information about exercising these rights.

This Privacy Policy is designed to help you understand how we collect, use, and protect your information. If you have any questions or concerns, please don't hesitate to contact us.